Overview of the Real-time incident correlation dashboard

The Real-time incident correlation dashboard displays new incoming incidents as clusters represented on a grid. The dashboard automatically refreshes every three minutes. You can also use the refresh icon to refresh the dashboard manually at any time.

Each horizontal tile on the dashboard represents a cluster. 

You can sort the clusters by the following characteristics:

  • Average priority
  • Number of incidents

If you have used custom priority values, the average priority is not calculated and the Real-time incident correlation dashboard is not rendered.

Inside a tile, you can view the following information by default:

  • Name of the cluster 
  • Number of incidents—Indicates the total number of incidents grouped together in a cluster at a given point in time
  • Trend line graph—Displays the historic growth of the number of incidents over the life-time of the cluster 
  • The time elapsed since the cluster was formed
  • Average priority
  • Location—Displays the locations if available

Drill-down view details

Click the cluster name to view more details of the cluster. The incidents in the cluster are displayed in a tabular format. 

When you drill down into a cluster, you will see only those incidents that are assigned to the company and support groups to which you belong.

From the drill-down view, you can select multiple incidents and relate them as duplicates of an original ticket.