Review the BMC Helix ITSM: Service Desk 23.3enhancements for features that will benefit your organization and to understand changes that might impact your users.
BMC Helix ITSM: Service Desk enhancements
(Controlled availability customers only)
View the Audit log information for any ticket
Viewing the complete audit log information helps the service desk agents gain all the information about a ticket on a single window in Progressive Web Application (PWA) screens . When list of changes and updates are made to selected ticket, an audit entry is created to track the changes. You can view this Audit log information directly in the PWA screens of the ticket by setting the arsystem.pwa_enable_auditlog CCS parameter value to true. For more information, see Viewing the audit log 
What else changed in this release
| Update | Product behavior in versions earlier than 23.3.00 | Product behavior in version 23.3.00 |
|---|---|---|
(Controlled availability customers only)
| This configuration parameter is not present. | (Controlled availability customers only) For more information about setting the CCS parameter, see Setting configuration parameters |
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